Documentation Index
Fetch the complete documentation index at: https://docs.finpace.tech/llms.txt
Use this file to discover all available pages before exploring further.
Customer interaction and channels
Supported channels
- mobile banking
- web banking
- RM desktop
- contact-center desktop
- secure messaging
- email-assisted service
- partner-operated assisted channels
Session model
A channel session consolidates:- actor identity
- customer context
- delegated authority
- current journey
- recent account and loan events
- open service requests
- risk or challenge state
- channel capability set
Channel controls
Operations can manage:- channel availability windows
- maintenance windows
- feature flags
- high-risk action restrictions
- jurisdiction-specific channel policies
- device and authentication policies
Assisted-service continuity
The same business context can move across:- self-service
- RM-assisted flow
- contact-center flow
- AI-assisted flow
Strong authentication
The channel layer supports:- MFA
- device binding
- step-up challenges
- delegated approval journeys
- risk-based challenge flows