AI Shield
Core role
AI Shield is the control and protection layer around AI and partner interactions. It evaluates:- who is acting
- what tool they want to use
- which customer or arrangement is affected
- whether consent exists
- whether the action is allowed in the current jurisdiction
- whether the action is allowed, challenged, approval-gated, or blocked
Typical AI Shield outcomes
allowallow_with_redactionallow_with_approvalchallengeblock
Example controls
Data minimization
A customer service assistant can retrieve an account summary but not full document archives.Action restriction
An AI assistant can prepare a payment but cannot release it without approval.Jurisdiction gate
A tool can be available in one geography and blocked in another due to local rules.Risk-based challenge
High-risk requests can require step-up authentication or human review.Evidence model
AI Shield decisions are queryable by:- tool
- actor
- policy pack
- outcome
- affected business object
- time window