> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finpace.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer interaction and channels

> Omnichannel access, sessions, channel control, and assisted service.

# Customer interaction and channels

## Supported channels

* mobile banking
* web banking
* RM desktop
* contact-center desktop
* secure messaging
* email-assisted service
* partner-operated assisted channels

## Session model

A channel session consolidates:

* actor identity
* customer context
* delegated authority
* current journey
* recent account and loan events
* open service requests
* risk or challenge state
* channel capability set

## Channel controls

Operations can manage:

* channel availability windows
* maintenance windows
* feature flags
* high-risk action restrictions
* jurisdiction-specific channel policies
* device and authentication policies

## Assisted-service continuity

The same business context can move across:

* self-service
* RM-assisted flow
* contact-center flow
* AI-assisted flow

The session and interaction history preserve continuity across all of them.

## Strong authentication

The channel layer supports:

* MFA
* device binding
* step-up challenges
* delegated approval journeys
* risk-based challenge flows