> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finpace.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Cases, documents, and tasks

> Operational work management and document lifecycle.

# Cases, documents, and tasks

## Case model

A case is the operational wrapper for work that spans multiple steps and participants.

Examples:

* onboarding review
* payment repair
* lending exception
* covenant breach remediation
* customer complaint
* fraud escalation

## Task model

Tasks carry:

* assignee
* queue
* due date
* SLA clock
* related business object
* status
* completion evidence

## Document model

Documents must support:

* category and type
* source system
* version
* upload actor
* linked parties or facilities
* hash or integrity marker
* retention rule
* deletion restriction if subject to hold

## Typical task triggers

* missing document
* expired KYC
* approval pending
* payment exception
* rate reset requiring review
* covenant breach follow-up
* AI tool execution blocked by policy

## AI usage

AI may:

* classify incoming documents
* summarize a case
* draft a follow-up request
* propose routing priority

AI may not:

* delete evidence
* override retention rules
* close regulated cases without policy-approved automation